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  • Ashley Slack

Thank You Letter

I will be forever grateful for the SMCAA and especially the Weatherization Dept! I thought I had an idea of what to expect, however, from beginning to end, everyone involved exceeded my expectations! This agency, its people, are a hidden gem in SW Michigan.

Sandy, Elizabeth, and Nathan were so good to answer the phone or return my call. They answered my questions which was very reassuring. They are very proficient.

Ethan is more than proficient! He is a walking encyclopedia with all the knowledge and equipment that determines what a house is and what it should be. God Bless him!

My hone was built in 1955 and in all its years it never had much TLC. Ethan was able to determine what it needed. And boy, was it needy! I was surprised to learn that the walls in the house had almost no insulation! I am thankful for all the testing he did on my home. He is a very compassionate person.

The day that Hart Heating & Air came to my home, my neighbor across the street had a gas leak. My street was full of fire trucks, police cars, and Michigan Gas. They were able to take care of the immediate problem. But, Johnny needed to find someone to fix it permanently. I had gone outside when I saw Johnny (he’s elderly) and talked with him. With his permission, I called Morgan at Hart Heating and explained the problem to her. She was able to get in touch with her dad, Paul, and he came over and took care of Johnny’s problem. At the same time, Marcus and Grant came to my house to clean and work on my furnace.

This family business rose to meet the need of an elderly gentleman immediately along with keeping their scheduled appointments. That was an amazing and wonderful blessing! I am so thankful for Morgan’s coordinating everything and her dad taking care of Johnny.

Even though Marcus and Gran worked on my furnace, sadly, later on, it had to be replaced. Marcus and Grant also replaced an old bathroom vent downstairs, and vented it outside. They also reworked some wiring. I found out I had two lights that I didn’t know were there!

Bill Flory and his family/company are an amazing, living proof of what work and family should be like. These men work together so beautifully, they are like the harmony in a song. They are never off-key. They know each other; they know what needs to be done, and they do it quickly, quietly, and efficiently. They are also very respectful of the house they are working on. They cover everything with plastic. So glad! Bill was able to repair a leak in the skylight and there were a couple other repairs/replacements that were done – some gutters over the front porch and a couple of boards in the garage to cover the holes from insulating. Bill was able to match the paint in the living room to cover the holes from insulation. These gentlemen know what they are doing and they do it with love and respect.

Joe Margheorone replaced the furnace. He could use another pair of hands. He did a great job replacing the furnace and hooking up the pump for the water from the condensation. He is very good at what he does. He went over everything with me when it was all done. Several hours after he left, he called me to check and see how the furnace was running. He reminded me of a doctor calling to check on his patient. He made my day!

I apologize for the length of this but I felt you should know what good, kind, caring, responsible people/companies you have working for this program. Every one of them have gone that “extra mile.”

I loved my home when I bought it. I love it even more now, not just because of all the work that has been done on it but because of the people who did the work.

It was a joy and a pleasure to have this work done. I feel like my home has taken one huge step forward to becoming the house that it should be.

I will be forever grateful for this program and the people that do all this work! God Bless you all!

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