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SMCAA's Values and Beliefs

Our core values are at the heart of everything we do here at Southwest Michigan Community Action Agency.

SMCAA is dedicated to empowering diverse people in need and supporting their journey towards economic security.  This mission is reflected in our core values:


We are committed to setting goals for our programs, and working persistently and sensibly towards meeting benchmarks and facilitating impactful economic and social change.

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We acknowledge and appreciate the dignity, humanity, experience,

intelligence, and potential of each

member in our community.


We believe we have an obligation

to be good stewards and to utilize

our resources strategically

and thoughtfully.

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We believe in developing active partnerships in order to build effective solutions and high quality programs for the community we service.


We take responsibility for our actions and the results of those actions with honesty and transparency.

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To drive our mission, SMCAA understands and recognizes that engaging with our employees, clients, and community is paramount in effectively creating positive change in the lives of all those touched by Community Action. These core values list the core principles that guide and direct the agency and our culture. As a values-led organization, these values create the moral compass of SMCAA and our staff members. We guide decision-making by these values and have established a standard for our actions to be assessed. 

Please see the list below for more direct policies adopted by SMCAA which are driven from our core values.


SMCAA is committed to an environment free from all unlawful harassment.

Employees' Rights and Protections Against Surprise Medical Bills

SMCAA believes in protecting its employees from surprise billing or balance billing.

Equal Opportunity Provider

SMCAA is an equal opportunity provider.

User's Online Privacy

SMCAA does not sell or otherwise disclose information about our volunteers or supporters outside of our immediate organization.

Diversity, Equity, and Inclusion

SMCAA is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Equal Employment Opportunity

SMCAA is an equal opportunity employer.

USDA Nondiscrimination Statement

SMCAA is committed to an environment free from all discrimination.

Zero Tolerance for Violence

SMCAA has a “Zero Tolerance” standard for actual or threatened workplace violence.

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