A SMCAA staff member was working with a client in Van Buren County to assist her with her electric bill. During the application process, SMCAA noticed the client's Social Security was very low. The intake worker asked the client if she had ever applied for SSI as she was eligible. The client responded that no one had ever mentioned SSI to her.

A few weeks later the client called SMCAA to thank the staff member for the advice to apply for SSI. She is now receiving SSI and can pay her monthly rent expense without asking her daughter for help. The client said how much she appreciates SMCAA and all the help she gets, as she is also in the CSFP senior commodity program.

The W family was in need of a furnace replacement but did not have the means to purchase one. After going to their local DHHS office, the family received a referral for an emergency repair but would need to fund a portion of the costs. The family was also instructed to contact SMCAA in the Community Development Block Grant Department to assist in the replacement.

Working with DHHS and Efficiency United, SMCAA was able to fulling fund the furnace for the W family. This mean no out-of-pocket expenses were necessary from the family, and they did not need to place a lien on their house in order to receive a new furnace before the upcoming winter.

In addition, the family was eligible to apply for Weatherization -- a program the family had used years prior while living in a mobile home. Since their first experience with WAP, the family had purchased a single-family home and grown their annual household income. The W family utilized their former knowledge of SMCAA services to better insulate their home and ultimately increasing the value of receiving a new furnace as well!

“SMCAA has always been there for me. I really appreciate you for everything, and for helping me with heat, gas, water, or whatever.”

“You have all done enough through God’s eyes for this family. I can’t thank you enough!”

“Staff was very friendly and professional. I truly appreciated their help. Thank you; you are the true heroes during this great time of need.”